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29 mins: A 9-1-1 Dispatcher tells what it's really like

"Yes, I have become jaded and more than likely burned out on this job. It is very easy to do, but I still love it. Despite the pay being less than your local McDonald's manager, the politics, and you being the pawn, and someone always knowing how to do your job better than you even though they have never set on that side of the phone and radio console; it's the feeling of being there for someone when no one else is.' - KRYSTAL REDMON, an Adair 9-1-1 Dispatcher, still happy she "Bought the ticket"
Click on headlne for complete story

By Krystal Redmon
Submitted by Joe Collins

29 mins . Lessons From A Dispatcher
(one of my late night ramblings!)

I have always realized 911 was a thankless job.

However, I did not realize how draining emotionally it can be.



Of course there are the calls

Of course the calls. There will always be that scream of a mother waking up to find out her child has left this world. That scream will always haunt me.

Then there is the regulars, whom you speak to sometimes more than you will family members in a weeks time.

The gun shot that echoes through the phone receiver.

Kids..those are the hardest and will never get easier. The last words ever spoken by one human being as they are taking their final breath on Earth....those conversations however hard . . . I'm glad I was there to help and comfort them.

Shocking part is most do not know what dispatchers lives are like

The shocking part that most do not realize is even in a small county in backwoods Kentucky, most nights are filled with emergencies that will never make the newspaper or town online magazine.

I'm sure most who come into this line of work expect, as most citizens do, the extent of the job is answering telephones.

It is way, way, way much more than that.

You will be a GPS, counselor, lawyer, doctor etc. sometimes all in one phone call.

Within 12 hours of clocking in, you will shake hands with the devil

Every night when you clock in, within 12 hours at some point in time you have shaken hands with the devil. Its not explainable to someone on the outside, but to those who have experienced this line of work it is very relatable.

You will soon start to question your beliefs in humanity and wonder, has it always been this way? or am I just becoming jaded. The sick sense of humor follows shortly. Don't worry, there will be others, i.e. officers, who will get the jokes and laugh at the things ordinary people would find horrendous.

The broken arm and totaled car are really not that bad. After multiple fatality wrecks, those injuries of broken bones and lacerations become routine.

Yes, I have become jaded

Yes, I have become jaded and more than likely burned out on this job. It is very easy to do, but I still love it. Despite the pay being less than your local McDonald's manager, the politics, and you being the pawn, and someone always knowing how to do your job better than you even though they have never set on that side of the phone and radio console; it's the feeling of being there for someone when no one else is.

To those who constantly criticize or think they know better, before you judge, sit a few 12 hour shifts.

Eating cold food, no bathroom break, the crazed caller you cannot get anything out of, or the officer, after 4 times still cannot find the house he is going to; only then speak your suggestions so they would at least have merit.

Regardless of what my future may hold I will take the best of them with me wherever I go.

I will always cherish the friendships and the late night tune tag and talks just to stay awake during a slow time.

I will never forget the laughs and tears shed over a cigarette or cup of coffee.

A wild roller coaster ride, but glad she 'bought the ticket'

This career path is definitely a wild and winding roller coaster full of twists and turns and ups and downs....but I'm glad I bought the ticket.

Krystal Redmon 11/18/2014


This story was posted on 2014-11-18 06:48:50
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