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Welcome to Columbia Magazine  

Complete Chamber Insights for the month of August 2009

In this issue
  • President's Message
  • Corporate Sponsor: United Citizens Bank
  • September Schedule and Highlights
  • Rules for good service
  • Better Business Bureau tips for State Fair
  • 5-1-1 Tourism Tips
  • Protection for kids online

Welcome to Chamber Insights - August 2009

The monthly newsletter of the Columbia-Adair County Chamber of Commerce.

Editor and feature writer: Sue Stivers
President's Message: Donna Stotts
Feature Writers: Ramie Hutchinson

The Purpose of the Columbia-Adair County Chamber of Commerce is to promote and enhance the Business, Cultural, Educational and Civic Well Being of Columbia and Adair County.

"Thought of the Month"
"A civilization flourishes when people plant trees under which they will never sit."

President's Message

The Columbia-Adair County Chamber of Commerce would like to express appreciation to all the volunteers and Chamber businesses for making "Wares Fair 2009" a huge success. The faculty and students of Lindsey Wilson college bring so much to our community and we wish them well as they begin a new year.

With the beginning of a new school year, please be cautious as we approach school buses and heavy traffic around the school areas.

Our Chamber is teaming with Kentucky ASAP again this year to co-sponsor a "Wish List Event" for the Ronald McDonald Houses of Louisville and Lexington. We are asking for participation from all businesses, schools, churches, civic organizations, and individuals. Help us honor so many Adair county families that have been able to have a home away from home in their time of need. We are asking for items, not money. The items will need to be dropped off at the Chamber building on October 22, from 4:00 - 7:00 pm. Contact the chamber office at 384-6020, Donna Stotts 384-6433, or Ellen Zornes 384-3400 for more information.

The 19th Annual Christmas in Columbia is already in the planning stages. We need your ideas and your time to make this year the best ever. Please call Ron Heath or Roger Meadows, this year's co-chairs, if you would like to serve on a committee or help in any way. This is one of the many reasons "Columbia, Kentucky Is A Great Place To Call Home".

Corporate Sponsor of the Month

A special thanks to United Citizens Bank of Southern Kentucky for being Corporate Sponsor of the month. Mike Curry, VP/Loan officer made the following remarks at the monthly meeting Tuesday, August 18th.

United Citizens Bank of Southern Kentucky is nearing its Fifth Anniversary. On December 6, 2004, we opened our first location at 700 Jamestown Street as an FDIC insured, state chartered bank with $12 million dollars in capital and 15 employees. Since then we have added 3 additional banking centers and an Operations Center. Our Highway 55 location located at 1582 Campbellsville Road opened in January 2007, in March 2008 we opened the Campbellsville office at 294 Campbellsville bypass and our most recent addition in Russell Springs located at 2261 South Highway 127 opened in April of this year. Since opening in 2004, United Citizens Bank has grown to over $140,000,000 in assets and now employs 46 people in the three counties.

We are very proud of our bank and our locations, but most of all we are proud of our staff, which is second to none in its desire to provide you with the best possible products and services available.

The staff is made up of experienced bank personnel with many years of local banking experience. This provides our bank with employees who are well known, are involved in civic and community affairs, and are concerned with the progress, success, and welfare of our communities.

United Citizens Bank serves individuals and businesses with a full range of banking products and services including checking and savings accounts, Certificates of Deposits and a wide variety of loan products including our newest offering of 30 year fixed rate loans. You have 24 hour access to your account to check balances, review paid checks, or transfer funds using online or Telephone Banking. You can pay bills conveniently from your computer using our Online Bill Pay product. Automated Teller Machines are located at each of our 4 banking center locations for your convenience. This is YOUR bank; please feel free to ask our friendly staff any questions you may have about our products.

Allow us the opportunity to let you feel what we are talking about with United Citizens Bank. Stop in one of our 4 full service locations or visit our website at to find out how we can satisfy your banking needs. We look forward to meeting you and showing you what we have to offer and what has made us "The Bank to Come Home To" (UCB is an Equal Housing Lender and Member FDIC)

Chamber Partnership with Air Evac Lifeteam

The Columbia-Adair County Chamber of Commerce Board of Directors voted to accept a proposal from Air Evac to provide Chamber members, their families and employees the opportunity to have membership at a discounted rate in the event that a life or limb-threatening emergency should occur.

This is another example of how your Chamber of Commerce works for you, your family and employees.

Each Chamber member will receive a letter from Air Evac inviting them to participate in the program with the discounted rates and other information about the services you will receive, watch your mailbox for the information. If you are already a member of Air Evac, when it is time to renew, you will also be eligible for the discounted rate.

Air Evac Lifeteam agrees that the information provided by the individual shall be confidential and shall only be used by Air Evac Lifeteam for the purposes of delivering Air Evac Lifeteam services. This information will not be used, sold or shared with any other entity for any purpose.

The Chamber Board of Directors is happy to offer this discounted program to their membership.

September Events - Your Chamber at Work

  • September 7, 2009: Buy, Swap, Sell and Trade Day on the Public Square. 7:00 AM to 4:00 PM/ Contact Charles Grimsley 270-384-5658 for a booth

  • September 4-5-7, 2009: City Wide Yard Sales - Contact Chamber at 384-6020 and give location.

  • September 4-5-7, 2009: County Wide Yard Sales - Contact Chamber at 384-6020 and give location in county where you will be setting up.
  • September 15, 2009: Monthly Chamber meeting at Lindsey Wilson College Dining Center, 11:45 AM. Speaker: Vince Gabehart, Deputy Chief of Staff for Governor Beshear
A special thanks to all the magistrates for their partnership with the Chamber in getting locations for the County Wide yard sale event.The Chamber Board of Directors appreciates you giving of your time, talents and resources in helping make this first County Wide yard sale a reality. We truly appreciate your many efforts in making this happen.

What Makes the Month of September Special?

The month of September is just around the corner. For many people, September is their favorite month. School is well under way and we are reminded that the Fall Season is just around the corner.

Adair County has so many good things going on.You will find much to do every week-end if you follow the football teams, marching band competitions, or enjoy festivals, car shows, and other activities and events. There's always something to do in Columbia-Adair County. If you need help in finding something to do, visit the Chamber of Commerce office at 201 Burkesville Street.

September is a great time to participate in walks, hikes, local park offerings, swimming, horseback riding, kite flying, bike riding, outings at Green River Lake just to mention a few. There are lots of available activities for parents, children, grandparents and grandchildren to do together. September blooms such as goldenrod, iron weed and evening primrose also make this month a great month for wildflower walks. Since we celebrate Grandparent's Day in September, it's a good time for families to enjoy each other and participate in fun-filled events.

Businesses could use marketing efforts for the Labor Day week-end such as "Don't Stay Home and Work...Come Out and Play" or "Let Us Work For You".

8 Rules For Good Customer Service: Good Customer Service Made Simple

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others.

If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you'll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers - a relationship that an individual customer feels he would like to pursue.
  1. Answer your phone. Make sure that someone with a pleasant voice is picking up the phone.
  2. Don't make promises unless you "WILL" keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
  3. Listen to your customers. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting certain merchandise or how to solve the problem
  4. Deal with complaints. Give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
  5. Be helpful - even if there's no immediate profit in it. The other day Jane popped into a local watch shop because she had lost the small piece that clips the pieces of her watchband together. When she explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to her watchband - and charged her nothing! Where do you think Jane will go when she needs a new watchband or even a new watch? And how many people do you think she has told this story to?
  6. Train your staff to be ALWAYS helpful, courteous, and knowledgeable.Give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know".
  7. Take the extra step. Lead the customer to the item they asked about. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it.
  8. Throw in something extra.Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile - people love to get more than they expect.
If you apply these eight simple rules consistently, your business will become known for its good service. The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

"The mark of an exceptional company is how it treats expectations"

BBB (Better Business Bureau) Offers Kentucky State Fair Tips

Hundreds of thousands of people will head out to the Kentucky State Fair over the next couple of weeks. They'll enjoy fried food, carnival rides, and other fair attractions. In addition to outdoor activities, the Fair has miles and miles of indoor exhibits for consumers. It's at some of these indoor exhibits where consumers need to be cautious. New products on display meant to make life easier could be enticing to purchase, but consumers need to ask questions about the product, and the company selling it. The Better Business Bureau suggests asking the following questions:
  • How long has the company been in business?
  • Does the exhibitor have a telephone number and address where they can be reached should the product be defective?
  • s there a warranty or guarantee covering the product?
  • How long is the product covered?
  • If the product is defective, can the consumer get their money back or do they have to trade the damaged product for a new one?
Guarantees may give consumers a false sense of security, as a guarantee is often only as good as the company that stands behind the guarantee.

Before consumers buy, they should check the product itself. Consumers need to make certain the materials and construction are up to the actual product's reputation. Also check the packaging. Does the item inside of the packaging resemble what's on the outside? The printing on the packaging or the actual construction for counterfeit products is often of poor quality and is a telltale sign the product contained is counterfeit. And remember, if the deal seems too good to be true, it probably is.

Offers to win a free trip may also be on display at the Fair, along with credit card companies trying to lure customers to sign up for free gifts and prizes. While the prize may be free, by giving the promoter your name, phone number and address, consumers could receive unwanted credit cards in the mail as well as unwanted phone calls from telemarketers to their home. Consumers need to be aware when they sign up to win a prize, and giving the promoter a phone number and address, they're establishing a business relationship with the company promoting the prize. The business may then contact you regardless of no call list registration due to that relationship.

If you'd like more tips for consumers at the Kentucky State Fair, contact:
Reanna Smith-Hamblin
Communications Director
Better Business Bureau

Did you know that there is another way to get tourism information other than contacting your local tourism or Chamber office? In partnership with the Kentucky Department of Transportation, TOUR SEKY provides a Tourism Information Call Center through the 511 system whereby callers can dial 5-5-1 within the state of Kentucky and obtain live information about historic and cultural attractions, outdoor recreation and adventures, festivals, events, dining and lodging in Southern and Eastern Kentucky. In addition, the service provides information on all of Kentucky's state parks, state resort parks and state historic sites. Out of state callers can reach the 511 Tourism Information Call Center by dialing toll-free 1-877-868-7735.

The 511 center is very unique. It is the only 511 service in the nation to offer an option to provide live tourism information. This premium service is free to tourism entities within the 46-county region.

Like most successful ventures, Southern and Eastern Kentucky Tourism Development Association (SEKTDA) doing business as TOUR Southern and Eastern Kentucky began with a vision.

Congressman Hal Rogers had a vision for tourism in Southern and Eastern Kentucky. In 2000, he proposed a bold initiative and gave SEDTDA the mission to promote, expand, develop and market the existing and potential tourism industry throughout the region. Even though Adair, Cumberland, Green, Metcalfe, Monroe and Taylor County are not in Congressman Rogers district, he chose to allow our six counties to participate in the tourism and PRIDE programs.

Congressman Rogers' motto, "Plan your work, and then work your plan", has enabled TOUR SEKY to not only showcase Southern and Eastern Kentucky as a tourism destination, but to equip the tourism industry with many valuable "tools" that otherwise could not be available.

The PRIDE program enabled the 46 county regions to clean up their roadsides and communities, getting ready for tourists to come visit us with the "Company's Coming" program.

It is also unique that Adair County has provided valuable leadership to the PRIDE and Tourism programs. A.L. Sinclair, Adair County PRIDE Coordinator has served as Secretary, Vice Chairman and Chairman of the PRIDE Board. Sue C. Stivers, Chairman of the Columbia-Adair County Tourism Commission has served as Secretary and Vice Chairman and is now serving as the Chairman of the TOUR SEKY Board of Directors.

Don't worry about what your kids are doing online; use KidZui
by Ramie Hutchinson, Duo-County Telecom

Does the thought of your child accessing the Internet worry you? With access to so many types of sites, the likelihood of your child stumbling across something you don't want them to is high. Fortunately, there are some answers for your worries.

KidZui is a free, child-safe Web browser designed for children in kindergarten through eighth grade. Eliminating a lot of the harms that can come from the millions of websites on a normal browser, KidZui allows children to have the freedom to learn, play, search and discover over 2 million games, website, videos and photo s on their own. Kids can find what they need to help with schoolwork, or to just have fun.

Not only are parents able to see what their children are doing via a weekly email, but the KidZui parent account lets you share content and set limits on your child's browser.

Similar to youtube, KidZui also has it's own video vault with over 60,000 kid appropriate, fun and educational videos on

Thanks to KidZui, parents can safely turn their head away from their child's computer screen. Visit to begin your kid's fun and educational experience of the Internet.

If you do not want to use KidZui, there are many other plug-ins and applications that aid in monitoring your child's activity on the Internet.

This story was posted on 2009-08-25 08:57:32
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