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Letter: Columbia/Adair Utilities

Brenda McCoy Harvey writes:
During the really cold weather and snow my husband was pretty much unable to walk. We are still trying through Vanderbilt to get a diagnosis.

I noticed our water pressure was not as strong as usual. I bundled up and went out and checked his garage and all was good. Then I headed out to the barn and I could hear the water. The barn was a mud pit of water. The faucet had frozen and flew off and full force of water spraying everywhere. I had someone come out and plug the barn water. When something like this happened in past years, like a hose break while filling horse tanks, the water company always called and told me my water meter was really spinning and I had better go check on it. This time we missed the call. I have a water bill of $565. I called the water office and she said there a note on our account saying someone called our house and got no answer. I wish so much she had at least left a message!!! --Brenda McCoy Harvey

Note: We sympathize. We'd like to propose a law limiting any consumer service bill to no greater than 3x a 12-month average, without written consent from the consumer for the specific overage. Shifting the burden to the organization when usage is way outside a normal range would effectively end stories of runaway water and phone bills. --Pen




This story was posted on 2015-03-29 08:43:32
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