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KSP Post 15 Welcomes New Telecommunicators By Tpr. Nick Hale Twenty Kentucky State Police telecommunicators from throughout the commonwealth were recognized on Friday, May 10, 2019 at graduation ceremonies for the fourteenth class of the agency's in-house Telecommunications Academy. The Post 15 graduates of the 14th KSP Telecommunications Academy included:
Representing 11 agency posts, the group began its studies on April 8, 2019 at the KSP Training Academy in Frankfort. The course provided 236 hours of instruction during a six-week period. The curriculum included subjects such as: legal liability, limits of telecommunicator authority, the telecommunicator's role in public safety, interpersonal communications, customer service, interaction with the news media, stress, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operations plans, criminal justice information systems, cardio pulmonary resuscitation, first aid training, emergency medical dispatch and special needs callers. The final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call for service. According to Jason Long, Law Enforcement Training Instructor at the Kentucky State Police Academy, working in today's emergency services communications center requires a number of qualities and characteristics that are absolutely imperative including:
"To be honest, it's not a job for everyone," he says. "It is stressful and challenging and some people simply can't deal with the types of calls and deadly incidents that we have to handle." This story was posted on 2019-05-14 13:23:19
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